Dealing with Conflict

What you may understand intellectually, you may not understand emotionally. It is important for you to know this , particularly when dealing with conflict in the workplace.

So it pays to monitor “your emotional temperature” in such situations.

Do not forget the importance of the personal touch in our Digital Age

In the 21st century, we have a growing concern among communication specialists that the power of the human touch is being lost in our Digital Age in sharing an experience and story telling.



While facts and figures often will put listeners to sleep, a story/ an illustration from real life can motivate them to action.



Author Annette Simmons says, The missing ingredient in most communication is humanity.



Remember these words: In the high tech era, the human-personal touch is even more important in making the connection that makes a difference in the workplace and in the world.

Work relationships in our digital world

In your work and business relationships, it is important to think of them – not as a thing in and of themselves, but as part of a larger process.

This is particularly significant in our digital world with its emphasis on open platform, interactivity and global venue.

Honour this fact by considering and respecting different cultures, and different technological points of view.

Cultivating an engaged workplace culture

Whether you are an employee or an employer, there are four things needed to cultivate a productive and meaningfully engaged workplace culture.

1- Trust
2- Credibility
3- Honoring and respecting the individual-- no matter who they may be
4- Reciprocity

The significance of reciprocity in human management capital

A key skill in the 21st century is human management capital . As we progress into this new decade of social media and web-based collaboration, it is really about developing relationships of reciprocity—both online and in-person. Fostering partnerships become the cornerstone of any successful business or organization.

**** We always need to keep in mind that the key component of holistic and authentic relationship management is reciprocity- encompassing honouring and respecting the individual. ****

A Mantra for the Workplace

The reflection I wrote below is something I try to live by in all aspects of my life everyday. Possibly, you too can contemplate and exemplify it in your daily workplace.


"The depths of your beliefs about the world, yourself and others determines your pathway in life. The world and you , in essence, become what you believe."

Time- honoured tips for business relationship success

Some time-honored tips for business relationship success:

• Don’t focus on being right but on having the best results
• Leave the ego at home
• Embrace the ideas of others
• Remember that cultivating the right environment makes a difference and being genuinely listened to— it is not just about compensation
• Under promise and over deliver
• Go beyond their expectations
• Acknowledge and practice the true art of reciprocity
• Commit random acts of kindness